Compliance Recording

In order to meet governmental regulations, risk management, and liability requirements, many organizations require total call recording. Autonomy etalk addresses this challenge with a robust, scalable recording solution needed for today’s global, multi-site customer service centers. Through a single platform, Autonomy etalk delivers advanced call acquisition for compliance or risk management, including voice and screen capture and synchronized playback. 

Qfiniti Observe offers multiple recording options, including trunk-side and station side logging, VoIP logging, selective recording, and screen recording.  Observe supports traditional telephony, VoIP, or TDM/IP hybrid networks, giving businesses the ablility to deploy call recording in any technological environment.

Qfiniti not only records calls, but makes them searchable by attaching CTI data from the call or CRM data from a desktop application to the recording. By automatically organizing and classifying recordings by customer or call data, Qfiniti enables users to quickly and efficiently find specific calls for compliance requirements, risk management, and conflict resolution.

In addition, Qfiniti offers enhanced security features that enable organizations to sufficiently protect and monitor their recordings, especially when capturing sensitive personal and financial data. Qfiniti offers support for Payment Card Industry (PCI) Data Security Standards, among others, by providing secure recording and playback functionality. Qfiniti offers encryption, strong user roles and permission settings, secure and limited access to recordings, audit trails, and voice and screen masking during call playback.

Qfiniti enables compliance with:

• Payment Card Industry Data Security Standards
• Health Insurance Portability and Accountability Act
• USA PATRIOT Act
• Sarbanes-Oxley Act
• Bank Secrecy Act
• Truth and Lending Act
• Do-Not-Call Registry by the FCC
• Dual Consent Recording
• Telemarketing and Consumer Fraud & Abuse Prevention Act
• Federal Reserve’s Regulation “E” involving the Electronic Funds Transfer Act