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Integration with any Legacy Recording System
Today, many enterprises maintain legacy recording systems from a variety of vendors to capture customer interactions with agents. Many of these systems are deployed in multiple locations spanning thousands of agents. The challenge arises when these companies want a best-of-breed speech analytics system to analyze calls from their existing recording platforms. Companies that have invested heavily in legacy recording systems look to Autonomy etalk to analyze their audio files on existing systems. Companies can take advantage of Autonomy's unique speech analytics and audio search capabilities while retaining their legacy call recording systems.
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Qfiniti Explore Audio Governance and COBS 11.8 Bring Meaning and Value to Enterprise Speech Language Identification Garlands Call Centres Orange Telecom Kaiser Permanente Ticketmaster
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Autonomy Group Customers
