Speech and Audio Analytics
Improving business operations is a challenge for any organization, whether the focus is on enhancing customer service, increasing revenue, or meeting corporate governance policies. As a result of growing expectations across all areas, businesses are adopting next-generation technologies like speech and audio analytics to automate complex tasks and efficiently meet diverse business needs. With speech analytics technology, businesses have begun to leverage voice interactions as a source of relevant and insightful business intelligence for customer analysis, legal compliance, and strategic operations. Autonomy has developed a unique approach to speech analytics that understands the meaning of customer interactions and automates the delivery of relevant intelligence to multiple business units. This technology is the industry’s only conceptually-based solution for speech analytics. Features:
- Understands the meaning of speech content in audio, video, and customer interactions
- Automates the delivery of relevant customer intelligence to all pertinent business units
- Uncovers trends and issues that definitively impact business performance and operations
- Supports legacy approaches such as phoneme processing and word spotting in addition to conceptual analysis
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Autonomy Group Customers
