Proactive Voice Monitoring
On the trading floor, time is critical for the identification and resolution of fraudulent and inconsistent communications. Autonomy etalk delivers real-time monitoring of communications for risk management and fraud detection of these multitiered transactions. Intuitive search and playback features enable quick and reliable trade verifications and confirmations. Autonomy etalk also provides an audit trail, which logs system activity such as log ins, log outs, call playbacks and call deletions. It is critical for brokerages to keep track of altered or deleted calls � who altered them and for what purpose - for root cause analysis and investigative purposes.
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