Solutions for Financial Services Firms
Banks, trading floors and financial service institutions utilize total call recording to minimize risk, resolve customer disputes and adhere to federal and internal compliance policies such as:
- Basel II
- Sarbanes-Oxley Act
- Patriot Act
- Anti-Terror and Money Laundering regulations
- SEC Rule 17a-4
- Chinese Walls
- Stock 'Watch List' or 'Black List'
Although the regulations for capturing and storing interactions vary within the financial industry, proactive voice monitoring is becoming a standard in financial and trading floor activities in order to identify and prevent fraudulent transactions. Fraud and inconsistency in financial transactions can be especially detrimental on the trading floor, where financial brokers and traders monitor economic markets and conduct bulk transactions of financial assets such as mortgages, hedge funds, stocks, bonds and commodities. The needs of the trading floor are unique in that extremely high volumes of calls are made within a small fraction of time, requiring highly secure and reliable.
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Autonomy Group Customers
