eDiscovery
Amendments to the Federal Rules of Civil Procedure (FRCP) stipulate that all Electronically Stored Information (ESI) is a record of evidence in legal discovery processes and must be produced within 99 days. All digital information must be available for discovery and retention management systems must be implemented consistently across the organization. ESI includes not only stored documents and email communications, but also voice interactions made to and from the business, including sales and service calls as well as transactions made on the financial trading floor. Highly litigious industries like financial services, insurance, healthcare, utilities and manufacturing, can face more than 10 legal investigations a year and it is estimated that the average cost of a single case can exceed $1.75 million. Application Service Providers (ASPs) are no longer qualified to support the enormous amounts of data targeted for legal discovery in the US. Only in-house, enterprise-wide platforms for search and analysis can provide the functionality needed to proactively control risk and minimize growing litigation costs. Autonomy etalk streamlines the eDiscovery process by providing a single interface for compliance recording, archiving and retrieval, enabling the organization to automatically access recorded content no matter where it is stored across the enterprise. In addition, Autonomy etalk's customizable settings allow organizations to sync recording, archiving and aging plans to ensure consistency in the retention and deletion of critical records. At the core of pan-enterprise eDiscovery, IDOL sits above an organization's multiple repositories including document file systems, email systems such as Outlook, data archives both on-site and hosted, and repositories for "human-friendly" information such as audio and video recordings. IDOL intelligently indexes, categorizes and processes this data and determines its relevancy to the investigation. IDOL takes the business further in proactive IRM by delivering a single platform to access and investigate disparate data sources such as email, files, financial data and voice recordings to conduct Early Case Assessment (ECA). The solution ensures consistent and FRCP-compliant search results and applies legal holds with seamless data and workflow operations, policy monitoring and automated, prioritized review. Until a case is resolved, organizations facing litigation have an immediate legal obligation to preserve all information that might be pertinent to an investigation, including all ESI stored on network content servers managed by the IT group and information stored on desktop or laptop machines directly under end-user control. As soon as an organization becomes aware of imminent legal action, all deletion of potentially relevant information must immediately cease. Scheduled deletion processes managed by the IT group and ad hoc deletion performed by the end-users themselves must be either suspended or modified to reflect the litigation hold requirements or spoliation will result. Complying with these requirements is a challenge that grows increasingly daunting with the size and distribution of an organization's user population. In the early days of eDiscovery, most organizations responded reactively. Information from corporate servers was provided by undertaking manually intensive, protracted and costly media restoration projects using truckloads of backup tapes. Information from corporate desktop and laptop machines was collected through equally arduous and expensive manual processes with teams of people flying around the world to visit each and every desktop and create disk images. In the case of the desktop information, this approach was undermined by its reliance on users, some of whom were actively endeavoring to modify or delete information to cover their own tracks. Increasingly, organizations are adopting a proactive approach to legal hold by employing next-generation solutions such as Consolidated Archive and Voice Legal Hold to capture and secure corporate information. Such revolutionary technology enables organizations to respond instantly when they receive an eDiscovery request. Autonomy etalk supports the legal hold of voice interactions stored both in an on-site or hosted archive in order to preserve the critical data required for legal purposes. Autonomy etalk's Voice Legal Hold identifies relevant voice files directly on desktops or laptops on the network, copies the files to a central repository and locks suspect content down to ensure it is preserved and available for investigation. With proactive IRM solutions, organizations of all sizes can cost-effectively identify all potentially significant information for each legal matter that emerges and can immediately and indefinitely preserve it, whether it is contained in the corporate archives or on a user's desktop or laptop machine.
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Autonomy Group Customers
