Compliance Recording and Security
Demands are growing rapidly for businesses to comply with HIPAA, Sarbanes-Oxley, FDIC Regulation "E" SEC Rule 17a and numerous other regulations, not only for US companies but also for global businesses with ties to US organizations. Voice interactions are a critical component in an enterprise's corpus of data and must be managed to fulfill requirements for compliance, governance and liability. Phone interactions are still the most widely used form of communication between a business and its customers, and the only method for conducting trading floor activities. By delivering robust and reliable recording solutions and innovative VoIP technology, Autonomy etalk captures and stores every voice interaction that enters the organization. Autonomy etalk's revolutionary recording technology supports voice logging on TDM and VoIP networks as well as on the financial trading floor. This, however, creates an influx of digital information in the enterprise that needs to be stored and protected with integrated and effective security. As fraud and identity theft become more prevalent, businesses that record calls must enforce security to prevent recorded transactions from becoming a target. Autonomy etalk protects every piece of information with advanced encryption during the recording process. Once the recording is made, Autonomy etalk limits physical access to the data by employing strict security definitions, audit trails, and intelligent voice and screen masking technology. Voice and screen masking capabilities are especially critical to protecting the sensitive material contained within a business recording. This is significant for compliance with PCI and HIPAA standards, or any data deemed sensitive for a particular business. Autonomy etalk's voice and screen masking solution intelligently locates sensitive portions of the recording, such as a credit card number, using a combination of metadata and speech analytics technology, and applies a masking or muting solution that blocks the sensitive material during playback. This functionality is tied to an individual's or team's permission settings within Qfiniti Enterprise. To help manage the high volumes of voice interactions that occur within the enterprise, Autonomy etalk delivers advanced voice recording and analysis capabilities to automate the storage and retrieval of vital enterprise data. IDOL's advanced analytics capabilities further deliver comprehensive fraud detection and risk analysis functionality for proactive Information Risk Management (IRM).
"Technologically, Autonomy's key differentiators include conceptual search, security and scalability."
Matthew Brown, The Forrester Wave - Enterprise Search Platforms
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Autonomy Group Customers
