Quality Monitoring

Autonomy etalk’s Qfiniti Observe delivers a reliable recording solution that incorporates the advanced tools needed in today’s global, and multi-site customer service centers. Through a single platform, Qfiniti Observe can record all calls for compliance management, or selectively capture voice and desktop activity for quality assurance. Innovative built-in coaching features combined with Qfiniti’s evaluation, survey, and training products ensures that your business delivers true quality performance.

Qfiniti Observe delivers:

Extensive monitoring functionality with multiple call acquisition options including record-on-demand and live monitor
Intelligent monitoring techniques to conserve system resources, improve recording quality, and reduce workloads
Proven, measurable ROI benefits, such as higher productivity, lower agent turnover, and reduced customer churn
Innovative features including integrated coaching and playback tools
Centralized administration for reduced IT time and costs
Compliance with data security and corporate deletion standards