Training Topics

Autonomy starts every training regimen by listening. By evaluating your situation and your needs, we can then formulate a solution and training program tailored to meet your specific requirements.

Application Setup and Design
For project sponsors, team leaders, senior leadership and other stakeholders, Application Setup and Design training provides etalk with the information to ensure you get a comprehensive solution that meets your needs. Application Setup and Design training includes an assessment of current call center procedures and an evaluation of key business goals. This two-day course is presented at your facility and is a first-step foundation class required for all Autonomy implementations.

Evaluation Design Workshop
The Evaluation Design Workshop is for call center and quality managers, trainers, and business analysts. This course teaches you how to design, create, implement and validate evaluations with Qfiniti™ Advise™. The workshop is an interactive session that educates you on how to manage the internal deployment of your solutions, including productivity measurements, quality scoring and more.

Product Administration
Autonomy offers a suite of training programs designed to teach supervisory-level personnel how to set up and use specific etalk products. Product Administration training is available at Autonomy, at your facility, or as an Autonomy etalk PRO™ online course.

End-User Training
When your team is ready to start using an Autonomy system, we offer comprehensive training for users at all levels. All end user training courses are available at Autonomy facilities, at your site, or as an Autonomy etalk PRO online course.

Train-the-Trainer
For organizations that provide their own end-user training, Autonomy offers courses designed to fully educate in-house instructors on the entire etalk product suite. These Train-the-Trainer courses prepare new and current users to effectively work with etalk systems, provide hands-on exercises and communicate the benefits of specific Autonomy software applications.

Web-based Training
Autonomy etalk PRO is an interactive Web-based training tool that gets your contact center team up-to-speed fast. Whether for a new service agent getting first-time training or an experienced manager looking to refresh his/her skills, Autonomy etalk PRO offers tailored learning sessions at your convenience. Plus, with hands-on exercises and easy-to-follow instructions, Autonomy etalk PRO clearly emphasizes key learning points and can support your team either as stand-alone learning or as a supplement to traditional training programs.

Technical Support Training
Getting the most out of your quality investment also means ensuring your systems are efficiently operating 100% of the time. While Autonomy offers exceptional support through our own Technical Assistance Center, we know that many companies have dedicated support resources within their own organizations. Autonomy offers technical support training for all Autonomy systems, enabling internal support of your entire organization. These courses cover user interface, troubleshooting, reporting and other basic issues.