Implementation Services
Autonomy offers a comprehensive suite of Implementation Services to plan, create and deploy the right solution for your contact center environment. Solution Architecture
At Autonomy, we understand that even the most innovative solutions means nothing if they do not fit your unique contact center environment.
- Provide dedicated team of certified architects
- Work with your IT & Telecom teams
- Configure a solution around your existing infrastructure
- Design solution to meet your business objectives
Implementation Management
Prior to deployment of customer interaction solutions, we will assign you a Solution Implementation Manager (SIM). This direct contact will work with you through every critical step of your implementation. Your SIM is your direct liaison with all other members of your Autonomy team.
- Planning
- Installation
- Integration
- Check-ups
Expert Installation
Our Field Service Engineering team will handle every detail of your installation – ensuring a smooth and successful system deployment. These highly trained individuals are focused on the physical and functional implementation of your customer interaction solutions. Our qualified technicians are:
- Available to fulfill your install, upgrade, or service event
- Trained to work closely with your contact center's representatives, IT and Telephony departments
- Work in orchestration with our Service Implementation Managers and Solutions Architects
- Based throughout the United States and abroad
We ensure that what you purchased is what we deliver. Wellness Check-Ups
Because the contact center is an ever-changing environment, Autonomy is there to help you adapt and keep your systems in line with your goals. From period wellness check-ups to hands-on support during installation and implementation, Autonomy is with you every step of the way. System Integration
Among the many services available, we offer the services of System Integration to provide customized product and service integration to assist you in maximizing network performance and in complementing the goals and objectives of your IT, telephony and business units. Certified Engineers
Our team of certified engineers is available to assist you in realizing the true potential and optimal performance of your system by teaming with your business units, IT and telephony departments. Together, we work with your organization to explore best practices in recording, archiving, retrieving and storing customer events as well as advising, scoring and reporting agent performance for improved customer satisfaction. Additionally, the team is designed to implement and integrate products other than that of the etalk product suite (e.g. Dialers, Servers, Desktops, IVR´s, CTI, VPN, LAN, Switching Channels, etc).
|
Autonomy Group Customers
