Six Sigma Training and Certification
Developed by Motorola in the mid-1980s, Six Sigma is an established methodology for process improvement that can be implemented within a broad spectrum of organizations, including contact centers. Using data and statistical analysis, Six Sigma helps companies identify – and eliminate defects – in this case, poor contact center performance. Autonomy etalk can provide your organization with Lean and Six Sigma Green Belt training using one of two proven models: Plan, Do, Check, Act (PDCA), or Define, Measure, Analyze, Improve, Control (DMAIC). Each training program is especially tailored to meet the business objectives of your organization. You can read more about Six Sigma by visiting www.isixsigma.com.
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