Quality Monitoring Program Assessment
The Quality Monitoring Program Assessment from Autonomy etalk Consulting Services is designed to ensure that your quality monitoring program delivers best-in-class performance. By evaluating and documenting your existing quality monitoring processes, the Quality Monitoring Program Assessment fosters best practices and helps align quality monitoring methods with your overall business strategies. The Assessment examines all key quality monitoring variables, including current evaluation forms, criteria guidelines, call quality metrics, frequency of monitoring and calibration methods. Based on those evaluations, Autonomy etalk provides a detailed report on your quality monitoring program and will meet with your leadership team to discuss these findings. The Autonomy etalk Quality Monitoring Program Assessment Report includes:
- Objective analysis of strengths and weaknesses of your quality monitoring program
- A detailed scorecard on specific quality monitoring activities
- Professional assessments of the effectiveness of current monitoring processes
- Advice on how quality monitoring processes can be improved
Autonomy etalk Consulting Service can help you evaluate new or growing quality monitoring programs, and revitalize existing quality efforts. Quality monitoring managers can leverage the assessment to enhance the effectiveness of contact center personnel, processes and technology. The Quality Monitoring Program Assessment employs Lean and Six Sigma methods to improve quality monitoring and overall business processes. This objective, standards-based method can be used to evaluate virtually any contact center monitoring program, no matter what monitoring technologies they use.
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Autonomy Group Customers
