Call Library of Digital Recordings
The Autonomy etalk Call Library of Digital Recordings is a menu-driven database that lets you store entire calls or portions of calls in a centralized, easy-to-use repository. The Call Library can be leveraged for training purposes, to identify best practices, and to track and evaluate the success of marketing programs. The Call Library can be leveraged to:
- Continually improve contact center quality performance
- Elevate your agents-customer interactions to measure training curriculum
- Analyze the successful delivery of a marketing campaign
- Recognize new hires for mastering a skills such as telephone etiquette or cross-selling
- Evolve third-party quality monitoring teams into positive profit centers
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Autonomy Group Customers
