Q: How do you present screen capture in a positive way?

A: Viewing and evaluating agent Desktop PC activity offers many benefits to your organization. A return on your investment in SCREEN CAPTURE is extremely short term. Implementation of SCREEN CAPTURE allows you to:

We will take a conservative approach regarding the payback that SCREEN CAPTURE can yield by looking at only one of the many benefits that SCREEN CAPTURE provides - the opportunity to improve agent data entry and desktop navigation abilities. Call center managers spend a great deal of time attempting to decrease agent talk time and wrap up time while maintaining the highest degree of service quality. Most managers realize that saving even a few seconds on calls can have a significant impact on call center costs by allowing the call center to handle many more calls in the same amount of time. When you implement SCREEN CAPTURE to analyze and evaluate agents’ data entry and navigation skills, you will likely find many opportunities for improvement.