Today’s contact centers contain volumes of information that must be captured, processed, and distributed on a daily basis. An overwhelming percentage of this valuable information - audio recordings, documents, web pages, and emails - is unstructured and cannot be managed efficiently. Qfiniti Explore enables organizations retrieve vital customer intelligence that can be leveraged to generate sales opportunities, reduce customer churn and build new revenue streams.

Finally, a Solution that Makes Customer Data Accessible

Qfiniti Explore reins in unstructured information so that companies can finally organize, categorize, and access all of their contact center information, not just the information that fits neatly into fixed databases. With Qfiniti Explore, every recorded voice transaction, as well as every element within those recordings, is easily searchable with unprecedented accuracy and speed. By automating data mining processes formerly performed manually, Qfiniti Explore represents a major enhancement to traditional quality assurance and customer relationship management, extending customer satisfaction initiatives beyond the contact center to the entire business.

• Analyzes customer interactions across multiple communication channels and languages
• Searches and retrieves interactions based on their conceptual and contextual meaning
• Uncovers customer, operational, and performance trends and issues
• Identifies and understands specific customer behaviors and attitudes

Customers will tell you a lot, if you listen. In today's competitive marketplace, smart companies mine their contact center recordings to glean information about service, satisfaction and agent performance. But the smartest companies are now also leveraging multi-channal interaction analysis to accomplish a great deal more. By delivering rapid access to precise and accurate customer information, Qfiniti Explore gives you enterprise-wide insight into contact center interactions. That's a clear competitive edge in any marketplace.