Qfiniti Explore Features

Multi-Channel Interaction Analysis
Explore takes advantage of the proven Intelligent Data Operation Layer (IDOL) to form a conceptual  understanding of the content in any interaction-whether it is voice, chat, or email based.

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Trend Spotting and Real-Time Notification
With functionality that can automatically categorize and organize data based on related concepts, Explore provides an immediate pulse on hot customer issues. 

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Smarter Searching
Explore's searching capabilities provide users with more options and advanced results for a more detailed view of contact center interactions.

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Agent Script Adherence
Explore can compare agent interactions with scripts to find deviations from policy and automatically alert supervisors. Script Views identifies interactions without enough queried script to provide immediate insight into agent performance.

Sentiment Analysis
Smart View and Global View searches can be refined by detecting sentiment during a conversation. During playback, Explore identifies each speaker and marks areas of cross-talk and heightened emotion. This functionality enables organizations to identify and understand specific customer attitudes and behaviors.

Voice Processing
Through an advanced voice processing engine, Explore intelligently processes every recorded voice transaction, as well as every element within those recordings, making that information searchable with unprecedented accuracy and speed.

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