Qfiniti Explore Features

Voice Processing

Through an advanced voice processing engine, Explore intelligently processes every recorded voice transaction, as well as every element within those recordings, making that information searchable with unprecedented accuracy and speed. Explore executes an ingestion process that retrieves, analyzes, transcribes, and indexes recordings to allow word and phrase searches, conceptual searches, and script matches. Explore not only converts speech into data, but supplements the results with a language model that allows Explore to overcome homophone recognition and reduce false positives. This enables Qfiniti Explore to have a greater level of accuracy and accommodate your growing business needs.