Qfiniti Observe Features
Trunk Side, Station Side and Selective Recording
Whether your organization requires trunk side, station side, or selective recording – or all three – each option is available, depending on what method will best meet your business objectives. More >> Extensive Monitoring Capabilities
Qfiniti Observe provides a powerful suite of monitoring options that include transaction-based recording of voice, screens, or both, simultaneously. More >> Intelligent Quality Monitoring
With custom recording plans, Qfiniti Observe’s intelligent business rules ensure the relevance of monitored events and improve the variety of recorded calls. More >> Pinpointing the Right Call
Qfiniti Observe removes the burden of tracking calls across multiple sites and around the globe by providing a single interface and search tool to uncover recordings – regardless of where they occurred. More >> Innovative Playback Features
Using standard multimedia playback controls, Qfiniti Observe lets supervisors play recordings quickly and easily. More >> Faster, Easier Coaching
Qfiniti Observe provides efficient and effective agent coaching. The etalk player allows comments and playback markers to be directly linked with recordings. More >> Open-Architecture
Qfiniti Observe can be deployed on industry leading servers, such as HP, Dell, and IBM. It also interfaces with the major ACDs and dialers, including Avaya, Nortel, Aspect, Rockwell, Concerto, Aastra Intecom, Alcatel, Cisco, Siemens, NEC, Ericsson, Mitel and more.
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