Qfiniti Advise Features

Improve Scoring Consistency

Performance improvement requires fair and balanced reviews across all agents. Qfiniti Advise helps quality teams maintain consistency through a variety of tools. Online calibration reviews can supplement or reduce the need for traditional quality team calibration sessions.

Customized question-and-answer scoring tips help ensure the consistency of evaluation scores. In addition to agents, evaluations can also be performed on quality teams or supervisors to help improve scoring or coaching techniques. Qfiniti Advise enterprise analysis options facilitate review uniformity among evaluators.

Qfiniti Advise:

Provides scoring tips and guidelines
Delivers online calibration
Facilitates quality team performance evaluation
Enables trending and analysis by evaluator