Qfiniti Advise Features
Customer and desktop recordings provide a wealth of information that can be used for more than agent performance improvement. But to gain measurable operational improvements, you must be able to find and use this recorded data. Tracking the right data can highlight significant cost savings through operational improvements. Qfiniti Advise lets you quickly track and analyze processes to help uncover the root cause of poor performance, productivity, and operations. Combined with Qfiniti Explore’s™ ability to automatically find and group related calls, Advise can reveal opportunities for more proactive improvement in your training program.
- Non-scoring Questions
- Multiple Answer Selections
- Classifications
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Autonomy Group Customers
