Qfiniti Advise Features
Qfiniti Advise enhances the ability of supervisors and managers to provide consistent and effective agent coaching. Embedded coaching comments and questions linked to specific recordings allow coaches to tailor learning sessions to the needs of each agent. The self-evaluation options allow agents to review their own performance and to reinforce supervisor coaching. Relevant and specific eLearning modules can also be associated and assigned through Qfiniti Expert™. eLearning training modules test the agent's ability to recall and use information learned during in-person coaching sessions.
- Link to eLearning modules
- Link to Qfiniti Observe Recordings
- Provide coaching comments and alerts
- Perform self-evaluations
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Autonomy Group Customers
