etalk Introspect Features

Desktop Monitoring

etalk Introspect delivers a comprehensive set of capabilities for monitoring and evaluating the use of desktop software applications - and for translating that insight into enterprise-wide productivity gains. It can be deployed to highlight trends and weaknesses in the use of software and workflows, provide immediate feedback to support process improvements, and uncover group or individual training needs. etalk Introspect can be deployed to support virtually any quality monitoring or performance improvement effort as it relates to the desktop.

etalk Introspect:

• Tracks navigation, usage time, and details for desktop tools, Web, CRM, and other software applications
• Measures the task-appropriate use of software resources
• Analyzes the flow of information in multi-application workflows
• Tracks employee access to knowledge bases
• Displays findings in powerful, easy-to-use charts and reports