etalk Introspect Features

Robust Analytical Tools

The proper and effective use of software applications is key to productivity for many organizations, particularly for customer and service-oriented companies that rely on desktop automation to reduce communication costs, drive efficiency, and improve customer satisfaction. Introspect provides a wealth of management reporting tools designed to deliver a comprehensive understanding of application use.

etalk Introspect’s graphical, Web-based reports support root cause identification, with drill-down capabilities from summary reports to highly detailed analysis, including:

• Timeline charts
• Log reports
• Web-based user and group reports
• Keyword reports
• IT inventory and application licensing reports