Qfiniti Survey Features

Direct Link from Performance to Customer Satisfaction
Only Qfiniti Survey establishes this direct and powerful link between the performance of your contact center and the customer satisfaction that drives your business.

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Supports Tight Calibration and Correlation
Most evaluation programs analyze agent performance without a direct link to customer feedback, making it virtually impossible for companies to precisely calibrate call center performance to the wants and needs of customers. Qfiniti Survey integrates quality recordings, surveys, analytics and evaluations in a single user interface.

Surveys Easy to Launch
Qfiniti Survey’s simplified setup streamlines survey design and launch.

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Powerful Reporting Capabilities
Powerful reporting capabilities allow survey results to be displayed by agent or group, by chronological segmentation, or by other variables. Administrators can quickly create customized reports to meet specific business needs. A flexible client-server architecture simplifies management of quality-related activities, and remote management capabilities allow administrators to create, review and print reports from any networked location.

Supports Traditional Methodologies
Qfiniti Survey is the only automated post-call survey solution to support traditional survey methodologies such as skip patterns.

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Open Platform Employs Industry-Standard Components
Qfiniti Survey’s open-architecture platform employs industry-standard components such as Windows 2003, Dialogic voice cards, and a structured query language (SQL) Server database.

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