Qfiniti Survey Features

Supports Traditional Methodologies

To gain the most comprehensive understanding of a customer’s experience, survey questions must be tailored to the customer’s input. Qfiniti Survey is the only automated post-call survey solution to support traditional survey methodologies such as skip patterns. This allows specific answers given by customers to branch to more appropriate questions, providing more in-depth analysis opportunities.

Customers can also record voice comments during a survey session to discuss their specific likes or dislikes, providing detail that may have been impossible to capture during a standard survey.