Qfiniti Survey Features

Direct Link from Performance to Customer Satisfaction

Qfiniti Survey records both the agent/customer interaction and the subsequent customer input, and then links those recordings to the evaluation process in a single interface. By forging a clear link to the voice of your customers, Qfiniti Survey can be a valuable supplement to traditional survey methods.

Qfiniti Survey:

• Links customer survey results directly to recorded agent/customer interactions for a unique calibration opportunity between agent performance improvement and customer satisfaction
• Optionally records calls when a customer agrees to take a survey, supporting coaching or evaluation efforts
• Enables real-time feedback for immediate insight into customer perceptions