Qfiniti Survey Features

Open Platform Employs Industry-Standard Components

Qfiniti Survey’s open-architecture platform employs industry-standard components such as Windows 2003, Dialogic voice cards, and a structured query language (SQL) Server database. The system uses between one and four T1 circuits to connect to a switch and an analog port for recording and reviewing prompts.

When a customer calls the contact center, the ACD routes to Qfiniti Survey, and the caller is offered the survey option. If the caller accepts, Qfiniti Survey waits for the agent to finish, then automatically presents the caller with prerecorded survey questions. This can also be integrated with voice recognition capabilities.