Qfiniti Survey Features
Qfiniti Survey’s simplified setup streamlines survey design and launch. Once created, Qfiniti Survey:
- Makes surveys easy to configure, adjust and manage customer questionnaires
- Results can be associated with one or more dialed number identification service (DNIS) groups, computer telephony integration (CTI) information and other data
- Allows customer input to be linked to virtually any variable within the call center
- Sends immediate alerts of a poor customer experience via questions with threshold events that, when triggered, launch “save the customer” actions such as an email or pager alert or a transfer to a customer advocate
- Provides analysis capabilities through established reports or customized reporting via standard open database connectivity (ODBC) exporting options
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Autonomy Group Customers
