Qfiniti Observe Logging Features
Trunk Side, Station Side and Selective Recording
Whether your organization requires trunk side, station side, or selective recording – or all three – each option is available, depending on what method will best meet your business objectives. More >> Achieve Regulatory Compliance
Qfiniti Observe is an enterprise quality management solution that helps international, multi-site operations deliver outstanding customer service and ensure regulatory compliance. More >> Pinpointing the Right Call
The Qfiniti Enterprise platform streamlines the process of pinpointing the right call by providing a single interface and search tool to uncover recordings – regardless of where they occurred. More >> Enterprise Management
No matter the size and scope of your contact center, Qfiniti Observe’s system management tools deliver a single console to monitor the status of servers, recording and alarms. Centralized alarm monitoring continuously polls applications for critical activity conditions, such as disk space, port failures or connectivity problems. In the event of a problem, system administrators are promptly notified through an alarm console, email or simplified network management protocol (SNMP) traps. Seamless Integration of Quality Monitoring, Liability and Risk Recording
With Qfiniti Observe, quality monitoring integrates seamlessly with liability and risk recording. More >> Efficient Storage
To optimize disk storage space, Qfiniti Observe offers a variety of audio data compression options and supports as many as 512 ports per server. Screen recordings are highly compressed, and archiving can be custom configured for off-the-shelf storage media. VoIP Connectivity
Qfiniti Observe features voice over Internet protocol (VoIP) recording to major telephony providers, including Cisco, Nortel and Avaya. Qfiniti Observe employs both packet sniffing and applications programming interface (API) integration, where supported, to offer maximum flexibility in any contact center environment. Screen recordings are synchronized with VoIP recorded calls for simultaneous playback. Scalable and Flexible Deployment
Qfiniti Observe’s scalable, open architecture ensures that it can grow with your business, from 50 to 50,000 seats. What’s more, every business has unique recording requirements that may differ across customer service sites. Qfiniti Observe offers flexible deployment configurations for logging or selective recording situations, thus reducing support costs and simplifying monitoring management. Open-Architecture
Qfiniti Observe can be deployed on industry leading servers, such as HP, Dell, and IBM. It also interfaces with the major ACDs and dialers, including Avaya, Nortel, Aspect, Rockwell, Concerto, Alcatel, Cisco, Siemens, NEC, Ericsson, Mitel, and more.
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