Qfiniti Observe Logging Features

Trunk Side Logging, Station Side Logging and Selective Recording

Whether your organization requires trunk side, station side, or selective recording – or all three – each option is available, depending on what method will meet your organization’s business objectives.

• Trunk side logging is available to capture a call from the customer’s perspective. In this approach, recording taps are connected directly to the trunk lines leading to the switch.
• Station side logging can be used when an organization prefers to capture a call from the agent’s point of view. In this approach, recording taps are attached to the extension lines from the switch.
• Selective recording through service observation offers random or event-based recording for quality purposes. On demand recording can also be used for verification, contingency, or coaching.