Qfiniti Observe Logging Features
Qfiniti Observe is an enterprise quality management solution that helps international, multi-site operations deliver outstanding customer service and ensure regulatory compliance. This unified, scalable, and centrally-managed platform enables you to capture call and desktop events, evaluate and analyze these activities, and coach and train agents. Combined with etalk’s intelligent speech analytics and survey tools, Qfiniti Observe helps companies to improve performance throughout the business. Qfiniti Observe supports the full range of logging applications, from regulatory compliance and liability requirements to risk management, conflict resolution, customer satisfaction and contact center performance enhancement. Qfiniti Observe delivers a powerful suite of logging, auditing, and playback options, allowing managers to configure the most productive monitoring systems for their specific environment. Qfiniti Observe helps your organization stay in compliance with a variety of regulations and laws, including:
- Health Insurance Portability and Accounting Act
- Bank Secrecy Act
- Truth in Lending Act
- Do-Not-Call Registry by the Federal Communications Commission
- Dual Consent Recording
- Telemarketing and Consumer Fraud & Abuse Prevention Act
- Federal Reserve’s Regulation “E” involving the Electronic Funds Transfer Act
|
Autonomy Group Customers
