Qfiniti Observe Logging Features

Pinpointing the Right Call

For organizations that route customer calls across the globe, recording retrieval can be complicated and time-consuming, requiring searches within numerous archives and servers. The Qfiniti platform streamlines the process by providing a single interface and search tool to uncover recordings regardless of where they occurred. Using CTI data from the switch or CRM data attached through the optional EasyLink product, users can easily search for recordings based on customer data such as account number, social security number, or more. Playback options include an intuitive media-based player, Remote Audio Playback (RAP) for standard touch-tone phone playback, or Web-based playback (WebRAP) for secure access to recordings across the Internet.