Qfiniti Observe EasyLink Features
Fully integrated with Qfiniti Observe, it can bridge most desktop software programs. By establishing customized trigger events on desktop applications, Qfiniti Observe EasyLink helps capture precise recordings and substantiate and highlight relevant events in your contact center. This powerful tool:
- Starts or stops voice, voice/screen, or screen only recordings
- Automatically classifies recordings based upon application data
- Attaches business data to track and analyze specific events such as:
-
- Relevant customer data
- Type of call
- Sales of products or services
- Customer inquiries
- Competitive intelligence
- Service information
|
Autonomy Group Customers
