Qfiniti Observe EasyLink Features

Flexible Event Triggers

Qfiniti Observe EasyLink provides a broad array of options for creating and using event triggers to attach data, start or stop voice recordings, activate voice and screen recordings, or launch screen-only captures. By using these flexible triggering options, managers can gain valuable information about quality and process initiatives.

Triggering features include:

• Conditional operators such as <, >, =, ?, and contains
• Inclusive-based triggering
• Supports up to five keyword triggers per page
• Allows up to 16 trigger fields per page
• Allows command line trigger execution for flexibility
• Stores the history of executed triggers for statistical reporting and other uses