The average cost to recruit, screen and train new employees is between $9,000 and $15,000. With average call center turnover rates of 30 to 60 percent, it is easy to see how just a small improvement in turnover can yield large dividends for any contact center.

Refine the Hiring Process with an Interactive Job Preview
etalk JASS is a software-based, interactive applicant screening simulator. By replicating the experience of listening to customers, solving problems, and using a computer, JASS realistically recreates the call center environment. Job applicants work through the simulation to demonstrate their ability to perform the basic tasks required by your work environment. Then, based on values unique to your organization, JASS produces a single pass/fail score for each applicant.

Make Faster, More Accurate Hiring Decisions
JASS allows contact center management to make informed hiring decisions by quickly and efficiently screening applicants. JASS also ensures that applicants that successfully complete JASS are qualified to meet your specific requirements and should advance to subsequent stages of the hiring process.

JASS

• Replicates the call center environment
• Provides immediate analysis and scoring
• Is self-driven by applicants
• Delivers cost savings through a streamlined hiring process