etalk JASS Features
Real World Savings One etalk customer’s manager group was spending 12 hours per day screening applicants.
- JASS reduced turnover during training by 40 percent and yielded a cost savings per new hire of 300 percent
- Another JASS customer reported a reduction in turnover by 29 percent
The Most Precise Calibration Technology Unlike traditional screening or personality assessment systems – which apply the same generic parameters to every situation or question – etalk’s JASS examines up to 100 of your current agents, and then uses that information to identify the agent characteristics that best meet your needs. Using the expertise of an Industrial Psychologist, the calibration process customizes your score model to identify those characteristics that lead to success in your call center. With JASS, you can also calibrate applicant screening for differing contact center groups within your organization. JASS Tests Seven Key Skill Sets etalk JASS tests and measures 96 parameters designed to determine which applicants are qualified to be agents in your contact center. More>> JASS meets EEOC Concerns JASS meets EEOC concerns regarding disparate treatment of applicants as well as neutrality concerning race, gender and age. More>> JASS effectively simulates the most common contact center call types
- Problem calls
- Question calls
- Complaint calls
- Request calls
|
Autonomy Group Customers
