etalk JASS Features
JASS meets EEOC (Equal Employment Opportunity Commission) concerns regarding disparate treatment of applicants as well as neutrality concerning race, gender and age. To eliminate situations of disparate treatment, JASS provides each applicant with the same detailed set of pre-test instructions and the same set of call simulations. The Validation Report – provided as part of the calibration process – addresses in detail the adverse impact with an extensive analysis for race, age and gender by applying industry-standard statistical definition and analysis of adverse impact.
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Autonomy Group Customers
