etalk JASS Features

JASS Tests Seven Key Skill Sets

etalk JASS tests and measures 96 parameters designed to determine which applicants are qualified to be agents in your contact center. 

JASS evaluates key skills, including:

• Learning - Does the applicant improve with each call?
• Empathy - Do they show customer service capabilities?
• Logic - Is the applicant a problem solver?
• Listening - Does the applicant pay attention to the caller?
• Politeness - Does the applicant show the caller courtesy and respect?
• Accuracy - Can they input and report key information correctly?
• Speed - Can they input information quickly?
• And other characteristics – Based on your specific call center requirements.