Qfiniti Expert Features

Accessible and Economical Training
Qfiniti Expert interacts seamlessly with the Qfiniti platform of customer quality assurance solutions and with the Qfiniti Advise evaluation product, thus greatly simplifying the job of assigning agent training.

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Agent Accountability
Qfiniti Expert allows training managers and supervisors to analyze critical knowledge retention data, to enhance coaching techniques, and to give agents instant feedback.

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Lifecycle Training Solution
Qfiniti Expert seamlessly supplements existing new-hire training with a blend of eLearning, classroom instruction and multimedia content.

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Centralized Information
Qfiniti Expert’s centralized data store functions as an agent’s personal knowledgebase, allowing each agent to easily access course content and to do follow-up reviews. Online content reduces search time, ensures teaching consistency, and eliminates the need for hard-copy training materials.

Effective Training Organization and Delivery 
Qfiniti Expert simplifies delivery with online accessibility. Curriculum developers can use Qfiniti Expert’s web interface to assign courses to groups or individuals, to organize agents by type, and to schedule effective learning from a single and central location.