Success Stories
Garlands, a leading outsourcer in the UK, uses Autonomy Qfiniti solutions to uncover root cause analysis of customer queries. With this tool, Garlands has immediate insight into the reasons customers are calling, which has helped them improve website marketing, customer satisfaction, and agent talk times. Orange Telecom is global leader in wireless communications and a premier provider of telecommunication services in the Dominican Republic. Orange Telecom leverages Qfiniti to perform extensive analysis on customer interactions to gain insight into marketing campaigns, competitive offers, market trends and agent performance--without having to spend hours listening to calls. As the leading global developer and marketer of premium cleaning, sanitizing, pest elimination, maintenance and repair products and services, Ecolab had $4.5 billion in sales in 2005 in the hospitality, foodservice, healthcare and industrial markets. The company has approximately 22,000 employees worldwide, and its global reach extends beyond North America to Latin America, Africa, the Middle East and Europe. With a mission to "exceed our customers expectations at every moment of truth by combining commitment, technology and superior job knowledge", Aflac began looking at a wide variety of software and hardware options to increase the efficiency of the call center and to provide customers with more options to ensure the best-possible customer service.
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Autonomy Group Customers
