Customer Quotes

Telerx
"By combining efforts with Autonomy, Telerx assures its clients and prospects that we can provide them with valuable customer and market information that they can take back to their organizations to grow and expand their business. What we can do to create brand loyalty and drive revenue opportunities for our clients is crucial to our role as an outsourcer, and the Autonomy solution will help us meet and surpass that goal." 
-Diana Helfinstine, Senior Vice President, Telerx

Capgemini Telecom Media Defense SAS
"Autonomy offers our customers unique speech and interaction analysis tools combined with strong sector experience, product reliability, innovation, customization, adaptability and responsiveness."
-Eric Zimmerman, Project Director, Capgemnini Telecom Media Defense SAS

Spira de Mexico
“We are excited to be using Autonomy etalk's speech analytics. We now have a fast and easy way to find the calls we need to support our customer satisfaction initiatives and uncover business intelligence, which helps ensure our customers continue to get the best service possible."
– Arturo Rosas, IT Director, Spira de Mexico

Omni Hotels
"Even with Omni's exceptional reputation for service, we are always trying to improve guest interaction. We've been thrilled with the increased focus on customer service that Autonomy etalk has enabled, helping to ensure that guest communications is exemplary."
–Tom Faust, Vice President for Sales Distribution, Omni Hotels

Contact Center Americas
"An important step in meeting our growth plan is acquiring new cutting-edge technology to offer new and improved services. For that reason, we decided to look for a partner who could take us to the next level in services and etalk became the obvious option with its perfect combination of technology, cost, flexibility, and support."
–Sandra Viviana Gonzalez, Business Manager, Contact Center Americas

Arch Wireless
“We chose etalk to help improve the quality and efficiencies in our customer contact centers. Not only are its products superior and perfectly geared towards high-volume, multi-site environments, but the company's technical support team and customer responsiveness are heads and shoulders above the rest.”
– Jim Grace, Senior Business Analyst, Arch Wireless

Deluxe Checking
“We've always looked to people and technology to enhance how we serve our clients and customers. That is why we selected etalk´s call monitoring and agent performance solution to help establish our superior customer support centers.”
– Gordy Holter, Vice President of Customer Care for Deluxe

MidAmerican Energy
“When we first met with etalk, we had some immediate needs for refining our quality monitoring program but we also had a vision for how to grow the program in innovative ways that would task etalk with coming up with new ways to use their products, both in and outside our contact center. Because etalk´s team has the depth and breadth of experience in the quality monitoring space, they were able to think outside the box and help us achieve our business goals by giving us some unique functionalities. The addition of Qfiniti to our quality monitoring program brings it to a whole new level.”
– Megan Wanek, Workforce Management System Administrator for MidAmerican Energy

Ticketmaster
“We've found ways to make Advisor work magic for us. We had a need to compile all QA data from all of our call centers into a single place. Centralizing the data coupled with the ability to evaluate efficiency and accuracy was a big goal. We now maintain 45 different monitoring forms, and Advisor allows us to customize forums for meeting our automation needs.”
– Lorne Wood, National Director of Quality Assurance for Ticketmaster

TNT
“As one of the largest express delivery companies in Europe, our customers demand first-rate customer service. With a dedicated focus on our customers, our goal is to create a positive and memorable experience every time. With the help of etalk's products, we're better positioned to meet that goal.”
–Gary Burgess, National Call Centre Manager at TNT Express Services (UK & Ireland)

Virgin Mobile
“Virgin Mobile's success relies on the level and quality of service given to our customers. The etalk Recorder® and Advisor™ solutions have supported us in developing customer service advisors´ skills and knowledge to ensure continued delivery of a personal experience to all our customers, all of the time.”
–Andrew Ralston, Customer Relationship Director for Virgin Mobile

Wescom Credit Union
“In our market, it´s critical that we differentiate ourselves through the superior quality of our customer service. etalk´s performance impact suite enables us to deliver that higher level of service. We looked at a number of options and found only etalk delivered the quality of service and range of solutions that met our needs.”
– Nancy Allen, Vice President of Member Services at Wescom Credit Union