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DALLAS, May 9, 2006 – etalk has won the votes of its customers to receive the Best Industry Solution award for the Qfiniti call recording, customer survey and agent evaluation contact center technology, as part of the 2006 Annual Members’ Choice Awards, sponsored by Contact Center World.
The Members’ Choice Awards are based entirely on customer feedback, and the winners are organizations that receive the highest average scores by customer votes. This year’s program attracted more than 70 entrants and 3,000 customer voters.
etalk’s Qfiniti technology leads the industry because of its unique features, including real-time customer surveys that provide direct links between agent performance and customer feedback, call recording that enables quality monitoring and faster, integrated coaching; and agent evaluation tools that enhance performance and productivity. Qfiniti is tailored for large-scale, multi-site contact center operations.
“etalk has always been an industry innovator, and we are especially proud that Qfiniti has been recognized as the Best Industry Solution. We consider Qfiniti, by far, to be the industry’s most robust solution available today,” said Scott Shute, CEO and President of etalk.
The winners of the 2006 Members’ Choice Awards were announced live on stage at the Contact Center World Awards Best Of the Best in Americas Conference in Dallas, Texas and were presented for different regions around the world – Americas (North & South America), EMEA (Europe, Middle East & Africa) and APAC (Asia Pacific).
About etalk
etalk, an Autonomy Company, is a leading provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world’s premier companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com.
About Autonomy
Autonomy Corporation plc (AU.L) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. Autonomy's customer base comprises more than 1,000 global companies and organizations including, among others, BAE Systems, Ford, Ericsson, Shell, Nestle, AOL, BBC, Reuters, Hutchison 3G, Royal Sun Alliance, Sun Microsystems, Philips, Boeing, Schneider Electric, Coca Cola, GlaxoSmithKline, Citigroup, ABN AMRO, Deutsche Bank, Nomura, the New York Stock Exchange, Daimler Chrysler, Kraft Foods, Lloyds TSB, the U.S. Department of Homeland Security, the U.S. Securities and Exchange Commission, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide. Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
© 2006 etalk Corporation. All rights reserved worldwide. etalk, Qfiniti, Qfiniti Enterprise, Qfiniti Survey, Qfiniti Observe, Qfiniti Advise, Qfiniti Explore, Qfiniti Assist, Qfiniti Expert, etalk JASS and etalk Introspect are trademarks of etalk Corporation. All other trademarks are the property of their respective owners. Features and specifications subject to change without notice.
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Autonomy Group Customers
