etalk Qfiniti Offers Customers Greater Ability To Manage Call Recording Across The Enterprise

Irving, TX - December 16, 2004 - etalk announces the release of Qfiniti 1.7, the newest generation of its award-winning quality management suite. Qfiniti helps customers improve their call center service and productivity through quality monitoring, performance optimization, and process analysis capabilities. With this release, etalk expands Qfiniti’s enterprise capabilities, providing a range of functionality for both single-site and large, multi-site installations.

“Qfiniti 1.7 demonstrates our ongoing commitment to enterprise customer needs,” says Roger Woolley, etalk VP of Marketing. “This release simplifies system management and makes it easier for companies to ensure consistency across numerous call centers.”

Qfiniti 1.7 enhancements include:

• Virtually unlimited scalability of screens recording, making it easier for customers to monitor desktop service applications, such as CRM, order fulfillment and e-mail;

• Improved centralized management for monitoring recording sites deployed around the world;

• Advanced alarming capabilities to ensure maximum system uptime;

• Instant status updates regarding channels, users, servers, and overall system health;

• Extensive and flexible client side API for recording, data attachment and verification.

Qfiniti 1.7 is available now for installation in contact centers worldwide. To find out more about using Qfiniti to deliver the best possible customer service, contact etalk at info@etalk.com.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.