etalk Advisor Wins TMC Labs Innovation Award

Advisor Singled-Out for Optimizing Customer Service with Skills-Mining

Irving, TX - September 29, 2003 - e-talk Corporation, the global leader of Performance Impact™ solutions for contact centers, has been awarded top honors from TMC® Labs´ annual Innovation Awards for its advanced evaluation and analysis tool, etalk Advisor™.

Each year, TMC Labs handpicks the leading innovative products and services within the call center industry and recognizes their outstanding achievements. After evaluating more than 200 applications, TMC Labs selected etalk Advisor to be included in the industry´s elite list of unique and innovative winners.

“This year, we had more entries than ever before, making the selection process all the more difficult,” said Tom Keating, vice president, chief technology officer and executive technology editor at TMC Labs. “We scrutinized every entry to find the most unique products that had unparalleled features. etalk Advisor fit the bill as its distinct characteristics make it a truly exceptional product.”

Advisor is a key component of etalk´s Performance Impact solutions and is recognized as today´s most complete, easy-to-use system for measuring and evaluating agent performance. With Advisor, users can deliver easily accessible, detailed information on the quality and productivity of customer contact personnel. Advisor can be used to evaluate agents in a single site, or can be deployed in global contact centers to provide enterprise-class management of multiple contact center locations. Its high-touch interface allows call center managers to spot performance trends more quickly, so they can better respond with incentives, additional training, or other measures to improve quality. Using Advisor to enhance the quality of agents, call centers can increase customer satisfaction and boost agent morale and job satisfaction to reduce turnover rate.

“Being recognized by an outstanding organization such as TMC Labs is a true honor,” said Scott Shute, president and CEO of etalk. “This award speaks to our firm commitment to providing innovative products and services that solve our customers´ complex business issues and make their call centers more productive and profitable.”

About TMC
Celebrating more than 30 years as a leading technology publisher, Technology Marketing Corporation (TMC) produces industry-leading trade magazines and events focused on technology and communications. TMC publishes two magazines: Customer Inter@ction Solutions™ and Internet Telephony®, and the online publications, TMCnet.com, Planet PDA™ Magazine, WiFi Revolution™, Alternative Power™ and BiometriTech™. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs, and provide factual and unbiased product reviews. TMC also produces The Global Call Center Outsourcing Summit™, BiometriTech™ and Planet PDA™: The Enterprise PDA Event. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.