etalk Qfiniti Garners TMC Labs´ Annual Innovation Award

Prestigious industry award applauds Qfiniti´s functionality, ease of use

Irving, TX - September 7, 2004 - etalk Corporation, the leading provider of Maximum Performance Impact™ solutions for enterprise contact centers, announced today that Technology Marketing Corporation's (TMC®) Labs named etalk Qfiniti™ solution as a 2004 Innovation Award winner. The 2004 Innovation Award winners are scheduled to appear in the September 2004 issue of Customer Inter@ction Solutions magazine.

“etalk’s Qfiniti software is a prime example of above-and-beyond innovation in agent performance technology,” said Rich Tehrani, president, TMC. “etalk is clearly deserving of this award, and the recognition of its work with Qfiniti.”

Qfiniti 1.7 is being recognized by TMC Labs for its breadth of contact center quality monitoring capabilities, its performance management attributes and its ability to create value for corporations beyond the contact center.

“Customers are demanding more functionality and simplicity with quality monitoring and performance management solutions in contact centers,” said Roger Woolley, etalk’s vice president of marketing. “The fact that Qfiniti is so easy to use hides its underlying sophistication and scope of functionality and TMC Labs recognizes this. We are very pleased to be honored with that recognition.”

About TMC®
Since 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes two magazines: Customer Inter@ction Solutions® and Internet Telephony®, and the online publications, WifiTelephony.com, The VoIP Developer Channel, Planet PDA® Magazine and BiometriTech® Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs®, and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONY Conference & Expo, The VoIP Developer Conference™ and The Global Call Center Outsourcing Summit™. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.