etalk Qfiniti Receives Frost & Sullivan´s Annual "Product Differentiation Innovation Award"

Research from leading analyst firm ranks etalk as the leader in the global quality monitoring software market

Irving, TX - August 18, 2003 - e-talk Corporation, the global leader of Performance Impact&trade: solutions for contact centers, announced today that etalk Qfiniti™ received the prestigious Frost & Sullivan "Product Differentiation Innovation Award" in the quality monitoring software market. The award recognizes the company that has successfully adopted new or existing technology that has become a part of the company7acutes well-designed product family.

“We are pleased to recognize etalk for product innovation and differentiation,” said Dick Bucci, Industry Analyst, Contact Center Solutions, Frost & Sullivan. “As the first company to patent automated quality monitoring and now the first to patent automated surveys, etalk has an impressive history of innovation and leadership in the quality monitoring industry.”

The recognition is derived from 400 hours of market analysis conducted by Frost & Sullivan´s leading analysts researching and writing the World Agent Performance Optimization Software Markets report. In the report, etalk is touted as “an innovator - the first to design and patent an automated quality monitoring system. They (etalk) were also the first to introduce a tool to capture caller attitudinal data.” etalk was also recognized by the leading analyst firm as offering tools, including etalk Survey™, that are extremely useful for improving customer loyalty.

The IVR-based application is more productive than mail or telephone questionnaires and can be used to quickly assess customer satisfaction feedback and link to specific customer service representatives. etalk Qfiniti provides the multiple tools needed to improve customer-oriented quality performance including transaction recording, performance evaluation, customer surveys, skills-based training, and analytical reporting - all in a single, enterprise-class solution.

The Frost & Sullivan "Product Differentiation Innovation Award" is presented each year to the company that has best demonstrated the ability to develop and/or advance products with more innovative capabilities than competing companies and products. Before considering the recipient of this award, the analyst team tracks competing market participants´ product differentiation strategies through market participant interviews, end-user surveys, and extensive secondary research. The data compiled through this research is analyzed based upon specific measurement criteria for this award. Participants are then ranked with respect to the measurement criteria.

“This award validates our strategy and vision, as well as our commitment to providing our customers with the market´s most innovative solutions,” said Scott Shute, president and CEO of etalk. “As we complete our 20th year, we continue to reinvest in our four cornerstones -- customers, partners, services and technology. We are honored that Frost & Sullivan recognizes our investment in critical contact center technology and solidifies our position as a market share and technology innovation leader.”

About Frost & Sullivan
Frost & Sullivan was founded in 1961 in New York City with a specific mission: Provide world-class market consulting on emerging high-technology and industrial markets. The company soon developed a reputation as one of the world´s leading companies in market consulting and corporate training. Now well into its fourth decade, Frost & Sullivan has won a worldwide reputation for high-quality market consulting and training in more than 20 major industries. For more information, please visit www.frost.com.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.