etalk Receives CRM Excellence Award From Customer Inter@ction Solutions Magazine

Performance Impact Solutions Provider Commended for Impacting Quality Optimization in Contact Centers Worldwide

Irving, TX - July 16, 2003 - e-talk Corporation, the global leader of Performance Impact™ solutions for contact centers, announced today that Qfiniti™, etalk´s Performance Management enterprise platform, was presented with a CRM Excellence Award from Customer Inter@ction Solutions® magazine.

The CRM Excellence Awards honor top CRM companies for product excellence and superior relationships with customers. Award recipients were selected by the editors on the basis of technological excellence and vision, as well as demonstrated benefit to the company´s customer base. According to Customer Inter@ction Solutions Editor-in-chief, Rich Tehrani, etalk Qfiniti was selected because it demonstrates true innovation which is the hallmark of all TMC® Award winners.

“etalk Qfiniti is a clear leader in the CRM sector. We´re proud to reward their hard work with a CRM Excellence Award for 2003,” said Nadji Tehrani, chairman of TMC and founder of Customer Inter@ction Solutions. “The CRM Excellence Award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received, as well as looking through materials we collected on our own over the past year. We congratulate etalk on their outstanding achievement.”

etalk Qfiniti is a comprehensive Performance Impact solution designed to enable enterprise contact centers to deploy proven, scalable quality monitoring and agent evaluation programs. With Qfiniti, contact centers have the tools to capture telephony and desktop events, evaluate and measure those activities, coach agents, and analyze its entire quality program. Qfiniti provides a powerful foundation to build a successful enterprise Performance Impact model.

“As etalk celebrates its 20th anniversary, we´re honored to be recognized for our performance management solution,” said Roger Woolley, etalk´s VP of marketing. “This award validates our steadfast and constant dedication to making this industry what it is today, as well as our vision for helping to improve the future for our customers by offering a complete solution that allows contact center managers to maximize quality performance across the entire enterprise.”

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.