etalk Celebrates Its 20-Year Anniversary With New Customer And Technology Initiatives

etalk marks historical turning point for contact centers as the first company to automate Quality Monitoring

IRVING, TX - July 14, 2003 - e-talk Corporation, the global leader of Performance Impact™ solutions for contact centers, announced that today marks etalk´s 20-Year Anniversary within the contact center market. In celebration of this milestone and the company´s continued focus on technology solutions and the future of its customers, etalk will host a year-long series of educational initiatives to highlight the four cornerstones upon which the company was founded - customers, partners, technology and service.

The anniversary celebration will kick off with a series of regional customer workshops, "20/20 Vision The Future of Performance Optimization". The first workshop will be held in Chicago on Monday, August 25th and will provide customers and partners with hands-on product experience and performance optimization techniques. Additionally, etalk will host an invitation-only event the following evening in Chicago to celebrate with customers, partners, media and analysts.

“etalk is in business to provide superior contact center solutions for global companies across every industry sector,” said Scott Shute, president and CEO of etalk. “As the first company to automate Quality Monitoring, we remain dedicated to providing every customer and partner with Performance Impact solutions that build and sustain a healthy, interactive and profitable contact center. In celebrating our 20-year anniversary, we once again pledge to maintain a steady course and commit to the success of each of our four cornerstones - customers, partners, technology and service - for many years to come.”

etalk´s interactive full-day workshops and follow-up special events will continue across the country at numerous locations: Indianapolis, Scottsdale, Los Angeles, Hartford, Providence, Houston, Dallas, Orlando, Atlanta, San Diego, Boston, and New York City. Additional plans include attendance at the CCDemo conferences in Scottsdale, Dallas and Orlando as well as participation at many of the leading switch, CTI, and business communications solutions providers and many other valuable global partners.

“As we celebrate our 20th year, we are strengthened in our commitment to provide our customers and partners with the 20/20 vision that is necessary to succeed in this evolving industry. I firmly believe that by focusing our resources on personal, interactive workshops and customer initiatives, as opposed to the larger tradeshows that have continued to decline in recent years, there will be a stronger and more valuable ROI for our customers,” said Shute.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.