Excetel Joins etalk´s Worldwide Business Partner Program

ExceTel and etalk to provide quality monitoring solutions to Costa Rica Instituto Costarricence de Electricidad and other contact centers in Costa Rica and Central America

Irving, TX - June 23, 2003 - e-talk Corporation, the global leader of Performance Impact™ solutions for contact centers, today announced that it has entered into a reseller distribution agreement with ExceTel S.A., a Telecommunications Solutions Provider (TSP), which specializes in providing support solutions and consulting services in the Costa Rica and Central American call center market.

“Adding etalk´s award-winning Performance Impact solutions to our product line allows us to differentiate our services and supports our strategy of providing quality solutions to our customers,” said Carlos Polonio, president of ExceTel. “This partnership with etalk will help our customers maximize their QM investments and improve all forms of communication with their customers.”

Under the terms of the agreement, ExceTel will resell and support etalk´s complete line of quality management products for local and national contact centers, including; today7acute;s most complete, easy to use system for measuring and evaluating agent performance - etalk Advisor™, powerful quality assurance monitoring capabilities - etalk Recorder®, and a survey system that enhances and extends maximum customer satisfaction and loyalty - etalk Survey™.

The relationship continues to expand etalk´s international footprint with its first joint customer, the Costa Rica Instituto Costarricence de Electricidad (ICE), the largest telecommunications company in Costa Rica.

“With the surge in call center and telephony infrastructure build-out in Latin America, we have experienced a growing demand for improvements to the quality of service,” said Lic. Agnes Paniagua , Chief of Information Services and responsible for the Call Center Services of ICE. “etalk´s quality management solution software addresses our need to measure quality and service levels in order to heighten customer loyalty, increase profits and reduce agent turnover.”

“This relationship will have strong synergy based on ExceTel´s long-standing position and reputation in Costa Rica and Central America, combined with our shared commitment and focus on providing world-class service to our global customer base,” said Scott Shute, president and CEO of etalk. “As we continue to grow our business, relationships - like those with ExceTel - will enable us to make our solutions even more readily available to companies interested in capturing customer intelligence, optimizing workforce performance and improving customer experiences.”

About ExceTel S.A.
ExceTel S.A. is a Telecommunications Solutions Provider (TSP),that specializes in providing support solutions and consulting services in the Costa Rica and Central American call center market. ExceTel S.A. was created in 1993. Since its inception, ExceTel has offered consulting services both nationally and internationally, as well as provided support and maintenance services for Public Platforms and Call Centers.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.