etalk Joins With Call Design to Serve Contact Center Customers in Asia/Pacific

Australian Company to Market and Support Full Line of etalk Products

Irving, Texas - June 20, 2005 - etalk�, a leading provider of quality monitoring software and services, announces today a partnership with Call Design, a comprehensive provider of products and consulting services for Australian and New Zealand call centers. Call Design will market, distribute, install, and support the full range of etalk products throughout the Asia/Pacific region.

Sydney-based Call Design was founded in 1999 and specializes in Contact Center solutions, such as workforce management and computer/telephony integration, interactive voice response and speech recognition, for clients including St George Bank, Carlton and United, and Westpac. Call Design managing director, Miles Stanton, sees the etalk product portfolio as a strong compliment to the company's current offerings.

"etalk will be rolled in the Aspect eWFM Practise at Call Design to form a new Agent Optimisation focus," said Stanton. "eWFM is the global and Australian market leader in workforce management and is by far the best product in this space. By combining eWFM with etalk's great range of Quality Management products we can offer existing and new customers unparalleled opportunities for Agent Optimization."

"Call Design is a young, energetic company that has already developed a strong reputation in the market," said Fernando Castellanos, etalk Managing Director for Latin America and Asia/Pacific. "We're excited to be working with a team of people with such solid technical skills who truly understand the needs and challenges of the contact center."

Under the partnership, Call Design will go through a two-week, intensive etalk training session to become certified on the company's Qfiniti platform. Commonly called "installation boot camp" by the etalk field service engineers, who undergo the exact same instruction, this training covers product installation on the wide range of switches with which etalk integrates, best practices, troubleshooting, and "training the trainer" - learning to teach customers how to use and support etalk products.

"Our relationship with Call Design demonstrates etalk's approach to serving customers around the world," said John Sweeton, etalk vice president of International Sales. "Instead of handing off our products to resellers, we build true partnerships with companies, like Call Design, that have a reputation for technical expertise and great service."

etalk works with a select group of channel partners in regions outside the U.S. not only to distribute products, but also to provide customers with the support they need to be successful. Call Design joins a select but growing list of established Business Partners who are helping etalk build market share and gain recognition in over 60 countries in the past 18 months.

About etalk
etalk is a global leader of Maximum Performance Impact trade; solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti trade;, JASS trade;, Recorder reg;, Advisor trade;, Expert trade; and Survey trade;, improve both customer service and the CRM decision-making process. Using his combination of etalk acute;s award-winning products and outstanding services, customer can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.